Terms of Service – BARKLIE PET

Effective Date: October 11, 2026

Welcome to the official Terms of Service of BARKLIE PET ACCESSORIES LIMITED. This legally binding agreement governs all access to and use of our e-commerce platform www.barkliepet.com, all services provided through the website, and every transaction made between you as a customer who loves pets and our brand. Our core mission “We Make Your Pets Happy” guides every decision we make as a UK-based pet accessories brand founded by a team of passionate local pet lovers, who curate every item we sell from durable grooming tools, comfortable travel gear to fun interactive toys, with pet safety and everyday practicality as our unshakable top priorities.

By accessing, browsing, creating an account, placing orders, or using any interactive features on our website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), you have the full legal capacity to enter into this binding agreement, and you agree to be bound by every term, condition and policy outlined in this document, as well as all supplementary policies referenced within this agreement, including our Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree with any part of these terms, you are not permitted to access or use our website or purchase any products from our platform. If you have any questions about these Terms of Service at any time, you can contact our support team directly at our registered contact email [email protected], call us on +44 114 248 3338, or send physical correspondence to our registered office at 27B Bridge Street, Killamarsh, Sheffield, S21 1AH, United Kingdom.

1. Platform Eligibility and User Account Responsibilities

To create a user account on www.barkliepet.com, you must provide accurate, complete and up-to-date personal information, including your full legal name, valid email address, correct billing and shipping addresses, and a working contact telephone number. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and you accept full, unreserved liability for all activities, actions, orders and transactions that are carried out under your account, whether you have authorized that activity or not.

You agree to notify our support team immediately if you become aware of any unauthorized access to your account, or any security breach related to your account credentials. Our team reserves the right to suspend, temporarily restrict or permanently terminate your user account at our sole discretion, without prior notice, if we reasonably determine that you have violated any clause of these Terms of Service, provided false or misleading registration information, or engaged in activities that may harm the normal operation of our platform, other customers, or the legitimate interests of BARKLIE PET ACCESSORIES LIMITED.

You are strictly prohibited from using any third-party account to access our platform without the explicit written permission of that account holder, and you may not transfer or assign your user account rights to any other individual or entity without prior formal approval from our brand management team.

2. Intellectual Property Rights

All content, materials and assets available on the www.barkliepet.com website are the exclusive intellectual property of BARKLIE PET ACCESSORIES LIMITED, and are protected by United Kingdom copyright law, trademark law, and all applicable international intellectual property treaties and regulations. This protected content includes, but is not limited to, all website page designs, original text descriptions for our curated pet gear, product photography, brand logos, graphic assets, video demonstrations of our pet products, page layout structures, custom software code for our e-commerce system, our brand slogans “We Make Your Pets Happy” and “Tailored for Your PetPal”, as well as all trademarks, service marks and trade names associated with our BARKLIE PET brand.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, view and make personal, non-commercial use of our website content solely for the purpose of shopping for pet accessories for your own personal use. You may not reproduce, distribute, publicly display, modify, republish, upload to third-party platforms, create derivative works from, scrape, harvest data from, or commercially exploit any of our protected website content for any purpose, without first obtaining explicit written authorization from our official brand management team.

Nothing outlined in these Terms of Service shall be interpreted as granting you any ownership rights over any of our intellectual property assets, and all unauthorized use of our protected content will constitute a direct violation of this agreement, and we reserve all rights to pursue appropriate legal remedies for such infringement to the full extent permitted by UK law.

3. Product Information and Pricing Accuracy

We make every reasonable effort to ensure that all product information, including item descriptions, product dimensions, material specifications, product images, feature lists, and safety guidance for every curated pet accessory listed across our Shop by Categories, Fur Friends’ Top Picks and Latest Pet Picks sections on our website, is presented as accurately and clearly as possible. However, minor differences may exist between the actual physical product you receive and the visual representations shown on our website, due to natural variations in production materials, slight screen display calibration differences across different user devices, or small iterative product updates we roll out to improve product performance. These minor, non-substantial variations do not constitute a valid product defect.

All product prices displayed on our www.barkliepet.com website are quoted in Great British Pounds (GBP), and are inclusive of the applicable UK Value Added Tax (VAT), unless otherwise explicitly stated on the corresponding product page. We reserve the right to adjust, modify or update the pricing of any of our products, or launch limited-time promotional discount activities, at any time at our sole discretion, without prior advance notification to users. We will always confirm the final total order price (including product costs, shipping fees and any applicable taxes) for you at the final checkout step before you are required to submit your payment.

On rare occasions, obvious typographical or system errors may result in an abnormally incorrect display of product prices on our website. If we discover that the price of a product you have already ordered is significantly different from its standard correct market price due to such an error, we reserve the right to contact you to inform you of this pricing error, and give you the option to cancel your corresponding order for a full refund, or confirm the order at the correct standard product price. We will not be obligated to fulfill orders placed under such incorrect error pricing conditions.

4. Order Placement, Acceptance and Payment Terms

When you submit an order on our website, you are making a formal binding offer to purchase the selected pet products under the terms outlined in these Terms of Service. Our formal acceptance of your order is only completed after we have successfully verified your payment, confirmed the in-stock status of all items in your order, and sent you an official order confirmation notification email to the email address you provided at checkout. At this point, a legally binding sales contract is formed between you and BARKLIE PET ACCESSORIES LIMITED.

We reserve the right to refuse to process or cancel any order at our sole discretion for legitimate reasons, including but not limited to: if the product you ordered is confirmed to be out of stock and we cannot arrange restock within a reasonable timeframe; if there are obvious signs that your order is fraudulent, or placed by unauthorized users using stolen payment information; if you have a history of violating our Terms of Service, abusing our return policy rules, or submitting a large number of unjustified disputed payment claims to your payment providers; or if we detect extreme pricing or product information errors for the items in your order.

All payments for your orders must be completed through the valid supported payment methods listed on our checkout page, all of which are processed through fully PCI-DSS compliant, secure third-party payment service providers. We do not store full sensitive credit card or debit card information on our own local servers, and all payment processing activities are carried out in full compliance with applicable UK financial regulatory rules. You confirm that the payment card or payment method you use to complete the transaction is legally owned by you, and you have full legal authority to use that payment method for your purchase.

5. User Conduct and Prohibited Activities

When you access and use our www.barkliepet.com e-commerce platform, you explicitly agree that you will not engage in any of the following prohibited activities:

Any activity that violates applicable local, national or international laws, regulations, or court orders, including but not limited to fraud, money laundering, or the purchase of prohibited, restricted products for illegal use.
Unauthorized access to our website server systems, other user accounts, or our confidential business data, through hacking, password cracking, or any other malicious means, in an attempt to steal sensitive information, disrupt platform operations, or obtain non-public data.
Using automated scripts, web crawlers, scrapers, bots or other automated tools to access, scrape, download or extract data from our website in bulk, without obtaining our prior explicit written permission.
Uploading, posting or transmitting any malicious software, computer viruses, harmful code, spam, unsolicited commercial messages, or any content that contains hate speech, threats, harassment, obscenity, or infringes the legal rights of third parties, through any interactive feature of our platform, including our product review sections or contact form.
Misrepresenting your identity, or falsely claiming to represent any other individual, business entity, or falsely stating any affiliation with our BARKLIE PET brand.
Reselling, redistributing or bulk purchasing our pet products for the purpose of commercial arbitrage, without obtaining an official reseller partnership authorization from our brand team.
Interfering with, disrupting, or imposing an unreasonable excessive load on our website infrastructure, which may damage normal platform usage for other customers.
Submitting false, malicious, misleading product reviews, or making defamatory statements about our brand, our products, or our staff members.

If we determine that you have engaged in any of these prohibited activities, we have the right to immediately terminate your access to our platform, permanently ban your user account, cancel all pending unshipped orders under your name, and if applicable, report your related activities to relevant law enforcement authorities.

6. Third-Party Links and Services

Our e-commerce website may occasionally contain hyperlinks to external third-party websites, including but not limited to partner pet care educational blogs, social media profile pages for our brand, and recommended local pet service provider pages. These third-party websites are not under the control or management of BARKLIE PET ACCESSORIES LIMITED, and we are not responsible for reviewing, verifying the content, privacy policies, or terms of service of any external third-party platforms. We do not endorse the content, products or services offered by these external sites, and we shall not be held liable for any damage or loss caused by your access to and use of those third-party platforms. We strongly recommend that you review the full terms of service and privacy policy of every external website you visit after leaving the www.barkliepet.com domain, before you submit any personal information or make any purchases on those platforms.

7. Disclaimer of Warranties

Our www.barkliepet.com website, all products sold on the platform, and all services we provide are offered to you on an “as is” and “as available” basis, without any express or implied warranties of any kind, to the maximum extent permitted by applicable UK law. BARKLIE PET ACCESSORIES LIMITED disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights.

We do not guarantee that access to our website will be uninterrupted, completely error-free, 100% secure at all times, or that any defects found on our platform will be corrected immediately. We do not guarantee that our website servers, or any emails sent from our team to you are completely free of computer viruses or other harmful malicious components. All product warranties for our sold pet accessories are limited to the explicit warranty terms specified in the corresponding product descriptions, and we make no other additional commitments for product performance beyond those explicitly stated.

8. Limitation of Liability

Under no circumstances shall BARKLIE PET ACCESSORIES LIMITED, our directors, employees, partners, agents or service providers be held liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to lost profits, lost business revenue, lost data, personal property damage, or emotional distress losses, arising out of or related to your access to or use of our website, your purchase of our pet products, or any violation of these Terms of Service, regardless of the legal theory of liability they are based on, even if we have been advised of the possibility of such damages in advance.

In no event shall the total aggregate maximum liability of our brand for any and all claims related to your use of our platform exceed the total amount you have actually paid to us for the specific order or service that gives rise to the corresponding claim. Some UK jurisdictions do not allow the exclusion or limitation of implied warranties or liability for incidental damages, so some parts of this limitation clause may not fully apply to you in certain scenarios, as permitted by mandatory local consumer protection laws.

9. Modifications to Terms of Service

We reserve the right to update, revise, modify or adjust these Terms of Service at any time at our sole discretion, to reflect changes in our business operations, new features we roll out to our platform, new applicable UK legal regulatory requirements, or adjustments to our service rules. When we make material changes to these terms, we will update the “Effective Date” mark at the top of this document, and post a prominent notification banner on the homepage of www.barkliepet.com to inform all users of the upcoming changes. For active registered users with valid accounts, we may also send a notification email to your registered email address to remind you to review the new updated terms.

Your continued access to our website, placing new orders, or using any of our platform services after the effective date of the revised Terms of Service will be regarded as your full acceptance and agreement to all the modified new terms. If you do not agree to the updated revised terms, you must stop accessing our website immediately, and you can contact our support team to request permanent deletion of your user account.

10. Governing Law and Dispute Resolution

These Terms of Service, and any disputes, claims or disagreements arising out of or related to your use of the www.barkliepet.com website, or the purchase of products from our platform, shall be governed by, and interpreted in accordance with the laws of England and Wales, United Kingdom.

In the event of any dispute between you and BARKLIE PET ACCESSORIES LIMITED, we strongly encourage you to first contact our customer support team directly to resolve the issue through friendly, good faith negotiation. Most customer issues can be resolved through direct communication within a very short timeframe. If the dispute cannot be resolved amicably through direct negotiation, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Sheffield, United Kingdom.

11. Severability Clause

If any individual clause outlined in these Terms of Service is found to be invalid, unenforceable or illegal by a competent court of law, the remaining all other terms, conditions and clauses of this agreement shall remain in full force, effect and legal validity, and will continue to be binding on both parties. No failure or delay by BARKLIE PET ACCESSORIES LIMITED to exercise any of our legal rights or enforce any corresponding clause of this Terms of Service shall constitute a formal waiver of that right or clause.

These Terms of Service constitute the entire complete legal agreement between you and BARKLIE PET ACCESSORIES LIMITED, and supersede all prior oral or written informal agreements, arrangements or understandings related to your use of our e-commerce website. If you have any questions about any part of these terms, you are always welcome to reach out to our pet-loving support team at any time, and we will be happy to help clarify any details for you, as we work together to deliver the best possible experience for you and your beloved PetPal.