[email protected]

+44 114 248 3338

BARKLIE PET

Privacy Policy

Effective Date: October 11, 2026

Welcome to the privacy policy of BARKLIE PET ACCESSORIES LIMITED. We are a UK-based pet accessories brand dedicated to delivering thoughtful, high-quality curated pet gear to pet lovers across the United Kingdom and beyond, rooted in our core mission “We Make Your Pets Happy” that drives every decision we make for your beloved PetPals. This document outlines how we collect, use, store, share and protect your personal information when you interact with our official e-commerce website www.barkliepet.com, and all related services you access through our platform.

We take the privacy of every customer, visitor and pet parent who uses our website extremely seriously. This policy is designed to be clear, transparent and easy to understand, so you always stay fully informed about what data we process, why we process it, and what rights you hold over your personal information under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy or our data practices at any time, you can reach out to our dedicated data protection team at any time via our registered contact email [email protected], or call us directly on +44 114 248 3338. You can also send physical correspondence to our registered office address at 27B Bridge Street, Killamarsh, Sheffield, S21 1AH, United Kingdom.

1. Who We Are

BARKLIE PET ACCESSORIES LIMITED is a UK-registered pet accessories retailer founded by a team of passionate local pet lovers. Our brand curates every item in our store carefully, ranging from durable grooming tools, comfortable travel gear to fun interactive toys for pets, with pet safety and everyday practicality as our top priorities for every product we offer. This privacy policy applies to all personal data processing activities carried out by our company as the data controller when you visit, browse, shop, create an account, subscribe to our newsletters or participate in any interactive features on our www.barkliepet.com e-commerce platform.

We do not sell your personal information to any third parties for commercial purposes outside of the necessary scope of fulfilling your orders and delivering the high-quality pet care experience you expect from us, as outlined in full detail in this policy.

2. What Personal Information We Collect From You

We only collect personal information that is relevant and necessary to provide you with a seamless, secure and enjoyable shopping experience on our pet accessories e-commerce site. The types of information we may gather fall into the following categories:

2.1 Information You Provide Directly to Us

This is all the data you voluntarily share with us when you interact with our website:

  • ‌Account Registration Data‌: When you create a user account on our site, we collect your full name, email address, chosen password, and optional display name that you may use for personalization purposes.
  • ‌Order and Transaction Data‌: When you make a purchase of our curated pet gear including grooming tools, travel gear or interactive toys, we collect your full billing address, delivery address, contact phone number, and payment information (we do not store full credit or debit card details on our own servers, all payment processing is handled through fully PCI DSS compliant third-party payment providers).
  • ‌Communication Data‌: When you reach out to our customer support team via email, contact form, or phone, we collect the content of your messages, your contact details, and any additional information you share with us about your pets, your order queries, product feedback or other requests.
  • ‌Newsletter and Marketing Preference Data‌: If you subscribe to our email newsletter to get updates on our latest pet picks, new product launches, exclusive discounts for fur friends’ top picks and pet care tips, we collect your email address, and your stated preferences for what types of marketing content you wish to receive.
  • ‌Survey and Feedback Data‌: If you choose to participate in our customer surveys, product review submissions, or feedback campaigns, we collect the content of your reviews, your pet’s name or characteristics you choose to share, and any other opinions you provide to help us improve our product selection and services.

2.2 Information We Collect Automatically When You Use Our Website

When you browse www.barkliepet.com, certain technical information is collected automatically to help us optimize our site performance, prevent security risks and deliver a tailored shopping experience for you and your pet:

  • ‌Device and Technical Data‌: We collect information about the device you use to access our site, including your IP address, browser type and version, operating system, device platform, unique device identifiers, language settings and time zone.
  • ‌Website Usage Data‌: We collect anonymized data about your browsing behaviour on our platform, including the pages you view, the links you click, the products you add to your cart, the time you spend on each page, your navigation paths, and search terms you enter on our site.
  • ‌Cookie and Similar Tracking Technologies Data‌: Our website uses cookies, web beacons, and other similar tracking technologies to distinguish you from other visitors, remember your preferences, keep your shopping cart active across sessions, and analyze overall website traffic patterns. You can manage your cookie preferences at any time through the cookie settings banner on our website, and you may disable non-essential cookies if you do not consent to their use, though this may impact some personalized features of our e-commerce experience.

2.3 Information We Collect From Third Parties

In limited circumstances, we may receive additional information about you from trusted third parties, including:

  • Payment service providers who provide us with transaction confirmation data to verify that your payment for an order has been successfully completed.
  • Shipping and logistics partners who share delivery status updates for your orders, to help us provide you with accurate tracking information.
  • Social media platforms, if you choose to connect your social media account to our website account, or share content from our site to your social channels, with your explicit permission.
  • Fraud prevention and identity verification service providers who help us protect our customers and our business from unauthorized transactions and fraudulent activities.

3. How We Use Your Personal Information

We only process your personal information for lawful, specified purposes that are directly relevant to operating our e-commerce platform and delivering the best possible service to you and your pet companions. The legal bases we rely on for processing your data include performance of contract with you, our legitimate business interests, compliance with our legal obligations, and your explicit consent where required. The specific purposes we use your information for are:

  1. ‌Fulfilling your product orders‌: We use your order contact, address and payment details to process your purchases, arrange shipment of your selected pet gear, process returns and refunds, and send you order confirmation and delivery tracking notifications. This processing is necessary to perform the sales contract we enter into with you when you place an order on our website.
  2. ‌Managing your user account‌: We use your account registration data to create, maintain and secure your personal account on our site, save your preferred shipping addresses, track your past order history, and let you access exclusive member-only offers for our curated pet products.
  3. ‌Improving our website and services‌: The website usage and technical data we collect helps us identify bugs, fix performance issues, optimize our site navigation, and tailor our product recommendations to show you relevant items from our shop by categories sections that match your past browsing and purchase preferences, ensuring you can easily find the perfect gear for your PetPal. This processing serves our legitimate business interest of continuously enhancing our e-commerce platform to provide a better, more convenient shopping experience for all pet parents.
  4. ‌Sending you service-related notifications‌: We will send you mandatory non-marketing communications related to your account, your orders, important policy updates, and security alerts, to ensure you are kept informed of critical information that affects your use of our website. These messages will not contain promotional content, and you cannot opt out of receiving them as they are necessary for the proper delivery of our services.
  5. ‌Providing customer support‌: We use your contact information and the content of your support queries to respond to your questions, resolve issues with your orders, address product concerns, and provide you with timely, helpful assistance whenever you need help with our products or platform.
  6. ‌Delivering personalized marketing content (with your explicit consent)‌: If you have opted in to receive our marketing communications, we will use your email address and your preference data to send you newsletters with updates on our latest pet picks, exclusive promotions, new product launches for grooming tools, travel gear and interactive pet toys, and useful pet care tips tailored to your interests. You can opt out of receiving marketing emails at any time, by clicking the “unsubscribe” link at the bottom of every marketing email we send, or by contacting our support team directly at [email protected].
  7. ‌Protecting security and preventing fraud‌: We process your technical data, transaction information and device data to monitor for unauthorized access to our website, detect and prevent fraudulent payment transactions, identify suspicious activity, and protect the safety and security of all our customers, our team and our e-commerce infrastructure. This processing is in our legitimate business interest to maintain a safe, secure shopping environment, and also to comply with our legal obligations under UK anti-fraud and financial regulation laws.
  8. ‌Complying with legal obligations‌: We may process your personal information when we are required to do so by law, for example in response to a valid court order, government regulatory request, tax authority audit, or to cooperate with law enforcement investigations as permitted under UK data protection legislation.
  9. ‌Conducting internal business analysis‌: We use anonymized, aggregated customer data to generate statistical reports about overall sales trends, top performing product categories, website traffic volumes and customer demographic patterns, which help us make informed decisions about expanding our product range, optimizing our supply chain, and planning our future business operations. This aggregated data does not identify any individual customer personally.

4. How We Share Your Personal Information

We never sell, rent or lease your personal information to unrelated third parties for their own marketing purposes. We only share your data with carefully selected third parties who are necessary to operate our e-commerce business, and only to the extent required to deliver our services to you. All of our third-party data processors are required to sign strict data protection agreements with us, to ensure they protect your personal information in full compliance with UK GDPR requirements. The categories of third parties we may share your information with are:

  • ‌Payment processing providers‌: We share necessary transaction and order data with our PCI-compliant payment partners, to securely process your payments, verify transaction legitimacy, and process refunds when requested.
  • ‌Logistics and delivery partners‌: We share your delivery name, full shipping address and contact phone number with our trusted courier service providers, so they can successfully deliver your ordered pet accessories directly to your doorstep.
  • ‌IT service providers‌: We work with trusted third-party technology vendors who support our website hosting, cloud storage, email delivery services, website analytics tools, and cybersecurity systems. These service providers only access your personal information as required to perform their technical support functions for our platform, and are strictly prohibited from using your data for any other unrelated purposes.
  • ‌Professional advisors‌: In limited situations, we may share necessary personal data with our legal counsel, accountants, auditors or insurance providers, when it is required for us to obtain professional advice for our business operations, resolve legal disputes, or comply with corporate governance requirements.
  • ‌Legal and regulatory authorities‌: We may disclose your personal information if we are legally compelled to do so, to comply with a binding court order, governmental regulatory inquiry, law enforcement request, or other applicable legal process, as required under UK law.
  • ‌Business transfer scenarios‌: In the event of a future merger, acquisition, sale of all or part of our company assets, or other corporate restructuring, your personal information may be transferred to the relevant new business owner, who will continue to process your personal information in line with the terms of this privacy policy, or under a new updated privacy policy that will be notified to you in advance as required by law.

5. International Data Transfers

Our business is based in the United Kingdom, and we take great care to ensure that any transfer of your personal information outside of the UK and the European Economic Area (EEA) is carried out in full compliance with all applicable UK data protection laws. When we transfer your data to a third country, we will put in place appropriate safeguards to protect your information, such as using officially approved standard contractual clauses issued by the UK Information Commissioner’s Office (ICO), ensuring the receiving country has an adequate level of data protection recognised by the UK government, or relying on other legally permitted transfer mechanisms that guarantee your privacy rights are fully protected. If you wish to receive a full copy of the safeguards we use for any international data transfers, you can submit a request to our team via [email protected] at any time.

6. How We Store and Protect Your Personal Information

We implement a comprehensive set of industry-standard technical, organizational and physical security measures to protect your personal information from unauthorized access, accidental loss, alteration, destruction, misuse or unlawful disclosure. These security measures include end-to-end SSL encryption for all data transmitted between your browser and our www.barkliepet.com website, secure encrypted cloud storage systems, regular security vulnerability audits and penetration testing, role-based access controls that restrict access to personal data only to authorized members of our team who need it to perform their job duties, and regular staff data protection training for all our employees.

We will only retain your personal information for as long as it is strictly necessary to fulfil the specific purposes we collected it for, as outlined in this policy. In most cases, we keep your order and transaction data for 7 years after your last active order, to comply with UK tax law requirements, resolve any potential future order disputes, and honour product warranty claims. If you hold an active user account with us, we will retain all your account data for as long as your account remains active, or for as long as required by applicable legal statutes of limitations. You can request to delete your user account and all associated personal data at any time, by contacting our support team, and we will process your request in line with your rights under data protection law, subject to any mandatory legal retention requirements we are bound to follow.

7. Your Rights Under UK Data Protection Law

As a customer based in the United Kingdom or EEA, you hold a wide range of legal rights over your personal information that we process. You can exercise any of these rights at any time, free of charge, by sending us a request via email at [email protected], or by calling us on +44 114 248 3338. The rights you are entitled to are:

  • ‌Right of Access‌: You can request a full copy of all the personal information we hold about you, including details about how we process your data and who we have shared it with.
  • ‌Right to Rectification‌: If you find that any of the personal data we hold about you is inaccurate, incomplete or out of date, you have the right to ask us to correct and update that information immediately.
  • ‌Right to Erasure (the “right to be forgotten”)‌: You can request that we delete all of your personal information we hold, in circumstances where there is no valid legal reason for us to continue processing or retaining your data.
  • ‌Right to Restriction of Processing‌: You have the right to request that we pause the processing of your personal data in specific scenarios, for example if you contest the accuracy of your data, or you object to our processing activities that are based on our legitimate business interests, while we verify your request.
  • ‌Right to Data Portability‌: You can request that we provide you, or a third party you nominate, with a copy of your personal data in a structured, commonly used, machine-readable format, for you to transfer to another service provider.
  • ‌Right to Object‌: You have the right to object at any time to processing of your personal data that we carry out based on our legitimate business interests, including for direct marketing purposes. If you object to direct marketing, we will stop sending you all marketing communications immediately.
  • ‌Right to Withdraw Consent‌: At any point where you previously gave us explicit consent to process your personal information for a specific purpose (such as receiving marketing emails), you have the full right to withdraw that consent at any time, which will not affect the lawfulness of any processing we carried out before your withdrawal.

When you submit a rights request, we will first verify your identity to ensure the request is genuinely coming from you, to prevent unauthorized disclosure of personal information. We will respond to your valid request within one calendar month from the date we receive it. If for any reason we are unable to fulfil your request, we will explain the reasoning to you clearly, and inform you of your right to raise a complaint with the UK Information Commissioner’s Office (ICO), the national data protection regulatory authority in the United Kingdom.

8. Children’s Privacy

Our www.barkliepet.com e-commerce website is designed and intended for use by adults aged 18 years or older. We do not knowingly collect any personal information from children under the age of 16. If you are a parent or guardian and you become aware that your child has shared personal information with us without your consent, please contact us immediately at [email protected], and we will promptly delete all that information from our systems in full compliance with applicable data protection rules.

9. Third Party Links

Our website may occasionally contain hyperlinks to third-party websites that are operated by external parties, for example links to our partner pet care blogs, social media profile pages, or trusted recommended pet service providers. When you click on a link that takes you away from the www.barkliepet.com domain, please be aware that this privacy policy no longer applies to those external third-party sites. We have no control over the content, privacy practices and policies of those third-party platforms, and we cannot be responsible for the protection and privacy of any information you provide while visiting those websites. We strongly advise you to review the privacy policy of every external website you visit, before you submit any personal information to them.

10. Changes to This Privacy Policy

We may occasionally update and revise this privacy policy from time to time, to reflect changes in our business operations, new legal regulatory requirements, or new features that we introduce to our e-commerce platform. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and we will notify you via a prominent announcement on our website homepage, or by sending you a notification email if you hold an active user account with us. We encourage you to review this privacy policy periodically whenever you visit our site, to stay informed about how we are protecting your personal information. Your continued use of the www.barkliepet.com website after the effective date of the revised policy will be deemed as your acceptance of the updated terms.

11. Contact Information

If you have any questions, comments, concerns or requests about this privacy policy, or any aspect of how we handle your personal information, please do not hesitate to get in touch with us directly:

  • Company Name: BARKLIE PET ACCESSORIES LIMITED
  • Official Website: www.barkliepet.com
  • Contact Email: [email protected]
  • Contact Telephone: +44 114 248 3338
  • Registered Office Address: 27B Bridge Street, Killamarsh, Sheffield, S21 1AH, United Kingdom

Our team of passionate pet lovers is committed to making sure your privacy is always protected, as we work together to make every PetPal happy with our carefully curated, safe and practical pet accessories.