Shipping Policy – BARKLIE PET

Effective Date: October 11, 2026

Welcome to the official Shipping Policy of BARKLIE PET ACCESSORIES LIMITED. As a UK-based pet accessories brand built by a team of passionate local pet lovers, rooted in our core mission “We Make Your Pets Happy” and dedicated to delivering curated, high-quality pet gear tailored for your PetPal, this policy outlines all clear, transparent terms for order processing, delivery arrangements, shipping fees, and tracking services for all purchases made through our official e-commerce website www.barkliepet.com. We design this policy to ensure every pet parent receives their ordered pet products – from durable grooming tools, comfortable travel gear to fun interactive toys – in a timely, secure and reliable manner. If you have any questions about our shipping arrangements at any time, you can reach out to our dedicated customer support team via contact email [email protected], call us directly on +44 114 248 3338, or send physical correspondence to our registered office at 27B Bridge Street, Killamarsh, Sheffield, S21 1AH, United Kingdom. Our support team will respond to your enquiry within 24 working hours.

1. Order Processing Timeline

All orders placed on our platform will enter our standard verification and preparation workflow immediately after your payment is successfully confirmed. Our team will conduct a quick safety check for every selected product you order, to make sure there is no manufacturing defect, missing accessory or packaging damage before the parcel leaves our warehouse.

For all orders submitted before 15:00 GMT from Monday to Friday, we will complete order processing and hand over the parcel to our cooperating courier team on the same working day.
For orders submitted after 15:00 GMT on working days, or any time on weekends and UK public holidays, we will arrange processing and handover on the next available working day.
We reserve the right to take up to 2 additional working days for order processing only in rare peak periods, such as major holiday sale events for our Fur Friends’ Top Picks limited collection, and we will send you a notification email in advance if there is any expected delay for your order preparation.

2. Shipping Service Coverage and Delivery Timeframes

We offer two tiers of domestic shipping services for all delivery addresses across the United Kingdom, and support international tracked shipping to selected EU countries:

2.1 Standard UK Shipping

This is our most cost-effective shipping option available for all postcode zones across mainland UK, and it is automatically applied to all orders by default. The typical delivery timeframe after parcel handover to our courier is 3 to 5 working days. This service includes full door-to-door delivery, no signature required by default, and you can opt in for signature confirmation at checkout at no extra cost if you are worried about parcel theft.

2.2 Expedited UK Shipping

If you need your pet accessories urgently, you can select our expedited shipping option at checkout for a small extra fee. All expedited orders will be prioritized in our processing workflow, and will be delivered to your designated address within 1 to 2 working days after the order is dispatched.

2.3 International Shipping to Selected EU Regions

We offer tracked international shipping to France, Germany, the Netherlands, and Ireland. The typical delivery timeframe after dispatch is 7 to 12 working days. All international orders may be subject to local import duties, customs clearance fees or value-added tax charged by the destination country’s authorities. These extra charges are the sole responsibility of the customer, and we recommend you check the local import policy for pet accessories in your region before placing an international order to avoid unexpected extra costs.

3. Shipping Fee Rules

We apply clear, customer-friendly shipping fee structures that reward regular purchases from our pet parent community:

All orders with a total value over £45 shipped to any address within mainland UK qualify for 100% free standard shipping automatically. You do not need to enter any discount code to unlock this free shipping benefit.
For UK orders with a total value under £45, a flat standard shipping fee of £3.99 will be added to your order checkout total.
The expedited UK shipping service carries a flat fee of £6.99, and this shipping option is also free for all UK orders with a total value over £80.
For all eligible international orders shipped to the supported EU regions, we charge a flat international shipping fee of £9.99, no matter how many curated pet gear items you include in a single order.

4. Order Tracking and Delivery Notifications

Once your order is dispatched from our warehouse, we will send you an automatic dispatch confirmation email right away, which includes your unique order tracking number, and a direct link that you can click to view real-time updates of your parcel delivery status at any time. You can also find this tracking information at any time by logging into your user account on www.barkliepet.com, navigating to the “My Orders” section, and selecting the corresponding order you want to check.
Our courier team will send you a notification SMS or email 24 hours before the scheduled delivery attempt, to remind you to keep an eye out for your pet accessory parcel. If no one is available at your delivery address during the first delivery attempt, the courier will leave a calling card with clear instructions for you to rearrange a second free delivery attempt, or choose to collect the parcel from your nearest local courier collection point.

5. Shipping Exceptions and Special Circumstances

In very rare situations, unforeseen circumstances outside of our control may cause delays to your order delivery, including extreme adverse weather conditions, national public transport disruptions, or unexpected local courier service operational issues. If your delivery is delayed beyond the maximum stated timeframe for your selected shipping service, please contact our support team no later than 14 calendar days after your order dispatch date, and our team will work directly with the courier on your behalf to locate your parcel, resolve the issue, and provide you with a satisfactory follow-up solution.
If the courier confirms that your parcel is permanently lost during transit, we will verify the situation quickly and offer you the choice to send a full replacement order for free with expedited shipping, or issue a full store credit equivalent to your original order value that you can use for any future purchases across our site, no extra cost to you.
We are not liable for delivery delays caused by incorrect or incomplete delivery address information that you provided at the checkout step. Please double check your full shipping address, postcode and contact phone number carefully before you confirm your order, to avoid any unnecessary delivery issues. If you need to modify your delivery address after placing an order, you can contact our support team as soon as possible, and we can update the address for you free of charge as long as your order has not been dispatched from our warehouse yet.

Our entire team of pet lovers always strives to get your carefully selected curated pet gear to your home as quickly and safely as possible, so you and your PetPal can start enjoying your new favourite pet accessories in no time. If you have any questions about any part of this shipping policy, do not hesitate to reach out to our support team at any time.