Refund and Returns Policy

Effective Date: October 11, 2026

Welcome to the official Refund and Returns Policy of BARKLIE PET ACCESSORIES LIMITED. As a UK-based pet accessories brand that stands by our mission “We Make Your Pets Happy” and every piece of curated pet gear we offer for your beloved PetPals, this policy outlines all clear, transparent rules for product returns, exchange processing, and our non-negotiable no-sole-refund principle for all orders placed through our official e-commerce website www.barkliepet.com. We design this policy to protect the shopping rights of every pet parent, while ensuring fair, consistent treatment for all customers and our brand operations. If you have any questions about the terms listed below at any time, you can reach out to our dedicated customer support team via contact email [email protected], call us on +44 114 248 3338, or send physical correspondence to our registered office at 27B Bridge Street, Killamarsh, Sheffield, S21 1AH, United Kingdom. Our team of fellow pet lovers will respond to your enquiry within 24 working hours.

1. Core Policy Principle: No Standalone “Refund Only” Requests Accepted

To guarantee fair treatment for every customer, maintain our stable supply chain of high-quality curated pet gear ranging from durable grooming tools, comfortable travel gear to fun interactive toys, and prevent fraudulent or unjustified order abuse, we strictly do not process any “refund only” requests that do not involve returning the physical product you ordered. Under no circumstances will we issue a full or partial monetary refund to your original payment method if you retain ownership and possession of the purchased item. All valid refund applications must be submitted along with a complete product return process that meets the requirements laid out in this policy. No exceptions will be made to this core rule for any order, unless your item is confirmed to be permanently lost by our official logistics partners during transit, and you have not received the product at all.

2. Eligibility Criteria for Returns

You are eligible to submit a return application within 30 calendar days from the date you successfully receive your order, under the following conditions:

The returned product is in its original, unused, undamaged condition, with all original factory tags, packaging parts, free accessories and instruction manuals intact. Items that show obvious signs of use, pet chewing damage, improper disassembly or stains caused by misuse will not be accepted for return.
The product you wish to return is not listed in our non-returnable special categories. Non-returnable items include custom engraved pet ID tags made with your personalized text requirements, disposable grooming hygiene products for pets, and items marked “final sale” in our Fur Friends’ Top Picks limited discount section.
You hold the original order confirmation number from your purchase on www.barkliepet.com, and can provide clear photos or short videos to prove the condition of the item before you ship it back to our returns warehouse.
Your return application is not submitted for the same product for more than 2 times, to prevent repeated return abuse that disrupts our normal operations for other pet parents.

If you receive a product that arrives damaged due to rough transit, or an item that does not match the product description on our website, you must submit proof photos of the damaged or wrong item within 7 calendar days of delivery to qualify for our free return processing arrangement.

3. Step-by-Step Return Processing Procedure

First, submit your return application through the “My Orders” section of your user account on www.barkliepet.com, or send an application email to [email protected] with your order number, the name of the product you intend to return, and a brief explanation of your return reason. Our support team will review your application and send you a unique official returns authorization number and our warehouse return address within 2 working days. Return shipments sent to our warehouse without a valid returns authorization number will be refused signing for.
Carefully pack the item to be returned securely with all original contents, mark the unique returns authorization number clearly on the outer packaging of the parcel. For returns caused by our shipping error or product quality defect, we will send you a pre-paid courier label for free to cover your return shipping cost. For returns you submit for personal reasons (for example, you ordered the wrong size pet harness, or you changed your mind after purchase), you will be responsible for covering the return shipping fee to our warehouse.
Ship out the return parcel, and save the tracking number of the courier receipt to update the shipping status in your return application page.
Our quality inspection team will check the condition of the returned item within 3 working days after we sign for your return parcel. We will send you a notification email immediately after the inspection is finished.

4. Post-Return Resolution Arrangements

After we confirm your returned item meets all the eligibility criteria in this policy, we will not issue a standalone direct refund to your payment account. You can choose one of the two following resolution options:

‌Full store credit equivalent to your original order value‌: The store credit will be immediately added to your user account on www.barkliepet.com, never expires, and can be used for any future purchases across all our product categories including grooming tools, pet travel gear and interactive toys, no minimum spending restriction applies.
‌Free exchange for another product of equal or higher value‌: If you select this option, we will cover all the shipping costs to send your new exchanged item to your designated delivery address. If you choose a product with a higher value than your original returned item, you only need to pay the price difference.

If our quality inspection team finds your returned item does not meet the return eligibility conditions, we will ship the item back to your original delivery address you provided at checkout, and no store credit or exchange arrangement will be processed.

5. Lost Transit Exception Clause

The only scenario where we can issue a monetary refund without requesting you to return a product is when our official cooperating logistics partner confirms your entire order is permanently lost during the delivery process, and you have never received any part of the product you purchased. Once the logistics company issues an official lost parcel confirmation document to us, we will process a 100% full refund back to your original payment method within 5 working days, or you can choose to re-send the exact same order for free with expedited shipping, according to your preference.

This policy is effective from October 11, 2026, and applies to all orders placed on www.barkliepet.com from this date onwards. If you have any unclarified questions about any part of this returns and refund policy, do not hesitate to contact our support team anytime, and we will work with you to find a friendly, satisfying resolution that aligns with our goal of offering the best shopping experience for every pet parent and their beloved PetPal.